Get your guide here:

Salesforce.com or SugarCRM? Which is better? 

Commercial CRM offers a full featured tool set

And so does Open Source CRM at 80% less Cost

And the answer is? Neither. If your company seeks key account management, wants to support customers better, and desires to organise customer data use sugarcrm community or vtiger. Why is this so?

Marketing managers and sales managers lives are spent tracking leads
and opportunities. Generating leads, routing leads, qualify leads and
lead updates eat up time and money. Automating this process has several
advantages first, you know the lead is passed to the right sales person
quickly, second you know the sales person is working the lead. 

Data Entries into your CRM System

The CRM offers endless ways to enter, to process and to display your business data. Thi s includes:

Build Sales Teams, Strengthen Customer Relationships and Boost Sales Profits